Refund policy
Returns and refunds
Contact Tread Care at support@gettreadcare.co.uk with your order number for cancellation, return or product enquiries.
Changed your mind?
For UK online purchases, tell us that you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send them back. Emailing us within the cancellation period is sufficient to notify cancellation; you do not need to wait for approval to exercise this right.
You are responsible for the direct cost of return postage for change-of-mind returns. Send change-of-mind returns to Tread Care, 12 Perivale Gardens, London W13 8DH, United Kingdom. Include your order number and contact us for return instructions before posting. Do not send returns to our business contact address or directly to a supplier warehouse. Retain proof of postage; tracking is recommended.
Please handle the goods only as you would in a shop to inspect their nature, characteristics and functioning. We may deduct an amount for diminished value caused by handling beyond this. Original packaging is helpful but is not a condition of your statutory cancellation rights.
Faulty, damaged, incorrect or not as described
Email support@gettreadcare.co.uk with your order number and a description of the issue. Photos or video can help us assess it and raise a claim with our fulfilment partner, but do not limit your statutory rights. Please report problems promptly.
Where a return is required for faulty, damaged, incorrect or misdescribed goods, Tread Care will cover the reasonable return cost or provide a suitable prepaid method. We will explain the applicable refund, repair or replacement options in accordance with your statutory rights. These are not change-of-mind returns.
Return address for change-of-mind returns and faulty, damaged or incorrect items (contact support for instructions):
Tread Care
12 Perivale Gardens
London W13 8DH
United Kingdom
Refunds
For a valid cancellation, we refund the item price and the cost of our least expensive standard outbound delivery option. Any extra cost for a premium delivery option is not refundable under cancellation rights. Refunds are made to the original payment method, normally within 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. If no return is required, the applicable cancellation refund deadline runs from your cancellation notification. Your payment provider may take additional time to display the refund.
Supplier handling
We coordinate fulfilment-related claims with CJdropshipping. Do not independently post goods to CJ: warehouse returns require the correct instructions. CJ’s supplier dispute procedures do not replace or restrict your rights against Tread Care.
Contact
Karam Yunes, trading as Tread Care
Business contact address: 5 Perivale Gardens, London W13 8DH, United Kingdom
Email: support@gettreadcare.co.uk
This policy does not affect your statutory rights.